Your membership expiration date is recorded on “MY PAGE” displayed after logging in to the fan club site.

Renewal membership notification will be on a Main page 2 months prior to the date of expire of your membership.

If you wish to renew your membership, please select the payment methods and settle your payment of 3,700yen (Renewal fees: 3,200yen (Tax included) + Handling fees: 500yen (Tax included)) by due date.
You will receive the confirmation email when your registration has gone through successfully.
Please note in advance your membership will expire at the end of its term and lose access to all contents if you do not renew your membership by due date.

You can select the payment methods. Payment settlements may be different due to your place of residence.

■Payment by credit card...The payment can be settled by inputting the credit card number and expiration date. VISA、MASTER、JCB、Amex and Diners area available.
※After you have successfully filled out the form, you should submit the form by clicking the send button once.
Please wait patiently after you have submitted your application until the information is successfully transmitted.
Duplicate billing may be occurred if you click submit button several times, go back to a previous page or try to reload again before the system is completed.

 

【Residents in Japan only】
■Payment at convenience stores...The payment can be settled at indicated convenience stores.
■Payment by a remittance slip...Please use a remittance slip for renewal and pay at a post office or indicated convenience stores.
(The remittance slip is in an envelope typed "Remittance slip for Fan Club renewal is enclosed” )
※You can select the payment by a remittance slip from 2 months until 20 days before the expiration date.
※A remittance slip for renewal will be sent to you if you do not select any of payment methods as of 19 days prior to the expiration date.

Once the card is expired, you cannot extend the term of the membership. Please register as a new member by following instructions.

 

Your membership expiration date is recorded on “MY PAGE” displayed after logging in to the fan club site.

Fan Club may contact you by phone or an email to confirm the information.If you notice the difference in balance, please inform us by phone or a contact email.Please check "Contact to Fan Club" page for further details.Over-payment:The total amount of your over payment will be refunded after the deduction of non-refundable admission fee.Please note you need to provide the following information (Bank name, Branch, Account number, Account name, Payment date, Amount paid and How you paid(by credit card or in cash)Under-payment: Please pay the negative amount in a way we indicate by due date.※Amount paid cannot be refunded if you are not a resident in Japan.

You can change payment methods if you renew your membership before the expiration date.
You can change to your preferable payment methods such as credit card payment, please find more details on a renewal page.

If you cannot locate your completion of registration email, click the “Forgot your membership number?” button on the member log in page, and enter your name, email address and birth date (in the western calendar).

We will send you an email containing your membership number to the email address you registered.

If you made a mistake when registering your email address, please contact us via the contact form.

Click the “Forgot your password?” button on the member log in page, and enter your membership number, name, email address and birth date.
We will send you an email with instructions to reset your password to the email address you provided.
Your password must be between 6 and 12 characters long, must contain letters in mixed case and must contain numbers. Half-width characters, "-(Underbar)" and "_(underscore)" are available.
If your registered email address is incorrect, please contact us via the contact form.

 

 

Q.I would like to know how to order tickets by an advanced ticket reservation for Fan Club members.

This shop is for FC members only.  Limited goods and special offer items are available.

Please note and read the instruction carefully when you access and purchase goods from overseas, you need to register Tenso.com.

■ You registered your email address, but you did not select "I would like to receive emails"
Please go to your registration page. Please see "Registration information update" to select mails wanted.

■ You have changed your email address
Please go to your registration page and update your new email address. Please see "Registration information update" to change your email address.

■You have registered incorrect email address
Please check and confirm your email address and register your correct email address on "Mail address registration form".

■You could not received emails due to over capacity.
Please delete unnecessary emails and register your email address on "Mail address registration form".

■You have set certain mails for your dmains.
※Set the following sequence of allowed domains without "@", "avex.jp" "avex.co.jp" and "global-fc.net".

■You have registered Hotmail and unable to receive any mails.
1. Click "Option" button after sign up for Hotmail
2. Click "Safe List" on Spam mail setting
3. Add "avex.jp" "avex.co.jp" "global-fc.net"
※Please find "PC view" on hotmail and process above steps as "Safe List" does not show up on smart phones.

■■You have registered Gmail and unable to receive any mails.
1. Click "Searching Option" button after sign up for Gmail
2. Add "avex.jp" "avex.co.jp" "global-fc.net" on "From column" and click "Create a new filter by this option"
3. Check "Not a spam email" then click "Create a new filter".
※Please find "PC view" on hotmail and process above steps as "Create a new filter" does not show up on smart phones.
※Free email addresses like Hotmail are not recommended because they tend to be the source of the following kinds of problems.　Please see "Mail sending services" for more details.

■Emails have already set as spam mails on carrier's settings.
Please contact your carrier of your PC and mobile phones due to several rules by each company.

■Troubles occurred in a mail server.
Please contact your internet company for further details.

【Notice】
※Mailing system is automatically stopped if emails from Fan Club are not sent to a member.
※If you wish to receive further emails, please confirm your email address and update it even if your email is correct. Once you update, mailing system is unlocked. We do not guarantee the emails you have not received during the system errors and emails are not sent twice upon your request.

If you are still in trouble, please contact Fan Club. Please see "Contact Fan Club" for further information.

Emails from Fan Club may not be sent to you due to system adjustment when you change your email address, however, emails are not sent twice whatever the case may be.

All mails sent to you from Fan Club will be shown on Fan Club site.

Due to your device capacity, you may not receive part/all sentences, however, emails are not sent twice whatever the case may be. 

All mails sent to you from Fan Club will be shown on Fan Club site.

 

Q.I registered my free email address, but I have not received any emails from Fan Club.

 

You can check limited information only for Fan Club members on Fan Club website, the latest artist information on Official site.

Please write your Membership ID number, your address and  your name when you send fan letters to below address.Please note in advance that we do not guarantee you to receive answers from TeamAyu.

ayumi hamasaki

avex management Inc.

 

 

Renewal membership notification will be on the official website 2 months prior to the date of expire of your membership and sent to your registered email address.

Please note in advance your membership will expire at the end of its term and lose access to all contents if you do not renew your membership by due date.

Please withdraw your membership from here if you do not wish to receive Renewal membership notification emails or a payment slip. However, you can still renew your membership through Fan Club website until the expiration date.

If you wish to withdraw from Fan Club even before the renewal term, please inform us the following information.

[Subject] Other inquiries

*State "I wish to withdrew from Fan Club"

*Reasons for Withdrawal (If you don't mind my asking)

*Postal code, home address, birth date and phone number you registered at Fan Club.

Please note in advance that annual fee and other fees are non-refundable.

 

You can contact us via email, please find “Contact form” on our Fan club website.

It is available 24/7, we will reply back to your inquires within a few business days except weekends.

Please note that we cannot response to your inquires in languages except Japanese and English.

 

【Important notice】

※Please fill out all the following required information when you send your request form; Members ID number(Not required if you are non-member), Name, Birth date and your inquires. Please select types of your inquires on Contact form. We may not response to your inquires if you do not fill out all the information required.

※Please note in advance that we do not response to your questions regarding to personal questions to artists.

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【Contact】

Please read "Common questions and answers" before you send your email. Select subject from options and send the email to us with detailed information regarding to your questions. You may receive the email “Your requests have been received” within 24 hours. Please contact us again if you do not receive the email from Fan club, check your email and incorrect address may be typed.

Go to “How to access the website” on Fan club main page regarding to a question “I forgot my ID and password”.