We accept inquiries 24 hours a day from the inquiry form.
We will reply to you on weekdays except Saturdays, Sundays and public holidays. Therefore, please note that it will take some time to reply. In addition, please note that we will not be able to reply to inquiries in languages other than Japanese and English.
* When making inquiries to the fan club via the inquiry form or email, be sure to require "member or non-member", "(members only) member number", "name", and "year of birth (for identity verification)" Please specify the date (date of the Christian era) and "detailed questions" before sending. In the case of the inquiry form, please make sure that the subject line is correct. We will not reply if the required items are not specified.
* We are unable to answer questions regarding individual artists. We appreciate your understanding.
Please see "Frequently Asked Questions / Inquiries" before making inquiries. If you do not find the question you are interested in, please select the subject, fill in the details of your inquiry and click the "Send" button. We will send you an "inquiry acceptance completion email" within 24 hours after making an inquiry. If you do not receive the e-mail, it may be because your e-mail address is registered incorrectly. Please check your e-mail address and contact us again.
If you do not know your password or membership number, please refer to the FAQ about accessing the fan club homepage.