header_logo.png

header_open.jpg

user_title.jpg

user_title.png

teamayu.png

user_faq.png
【Expiration date, membership renewal】 
Q.I would like to know the effective term of the membership.
The membership shall be effective from the date of registration (the day the membership is approved by the Company) and is valid until the last day of the same month the following year.
Admission dates and expiry dates stated are in Japan time.
After that, it is necessary to renew your membership every year.
After completing the renewal procedure, the membership expiration date is extended by one year.
Information regarding your membership expiration date can be found on “MY PAGE” displayed after logging in to the fan club site.
Example) Entry date: 15/08/2014 → Expiry date: 31/08/2015 (date/month/year)
 
Q.I would like to know the date of expire of my membership.
Your membership expiration date is recorded on “MY PAGE” displayed after logging in to the fan club site.
 
Q.I would like to know the process for membership renewal.
Renewal membership notification will be on a Main page 2 months prior to the date of expire of your membership.

If you wish to renew your membership, please select the payment methods and settle your payment of 3,700yen (Renewal fees: 3,200yen (Tax included) + Handling fees: 500yen (Tax included)) by due date.
You will receive the confirmation email when your registration has gone through successfully.
Please note in advance your membership will expire at the end of its term and lose access to all contents if you do not renew your membership by due date.

You can select the payment methods. Payment settlements may be different due to your place of residence.

■Payment by credit card...The payment can be settled by inputting the credit card number and expiration date. VISA、MASTER、JCB、Amex and Diners area available.
※After you have successfully filled out the form, you should submit the form by clicking the send button once.
Please wait patiently after you have submitted your application until the information is successfully transmitted.
Duplicate billing may be occurred if you click submit button several times, go back to a previous page or try to reload again before the system is completed.
 
■Alipay payment method...Enter your Alipay ID and password, please wait patiently until the information is successfully transmitted.
※System error may be occurred if you click the button several times, go back to a previous page or try to reload again before the entire Alipay payment process is completed.

■Paypal payment method...Click "PayPal Checkout", please wait patiently until the information is successfully transmitted.Enter your PayPal ID and password to settle your payment.
※System error may be occurred if you click the button several times, go back to a previous page or try to reload again before the entire PayPal payment process is completed.

【Residents in Japan only】
■Payment at convenience stores...The payment can be settled at indicated convenience stores.
■Payment by a remittance slip...Please use a remittance slip for renewal and pay at a post office or indicated convenience stores.
(The remittance slip is in an envelope typed "Remittance slip for Fan Club renewal is enclosed” )
※You can select the payment by a remittance slip from 2 months until 20 days before the expiration date.
※A remittance slip for renewal will be sent to you if you do not select any of payment methods as of 19 days prior to the expiration date.

Q.My membership has been expired, is it possible to continue and renew my membership even after the expiration date?
Once the card is expired, you cannot extend the term of the membership. Please register as a new member by following instructions.